Job Details

Sales Coordinator (customer service)

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Position

Position Objective:

Handle all phase of sales order processing from taking the order to shipment. Process all sales returns, pricing adjustments and other sales order related processes. Key contacts are all customers, sales reps, sales managers, tech service, distribution, and production personnel.

Responsibilities:

  • Sales order entry processing
  • Handling customer and sales rep questions
  • Processes and is responsible for key accounts, returns adjustments

Background

Education

  • High school diploma or GED. College degree a plus.

Experience

  • Minimum of three years customer service experience

Knowledge, Skills and Abilities:

  • Requires intermediate computer skills including Microsoft Word, Excel, and PowerPoint.
  • Ability to use CRM system, CHAT, and EDI as well as social media tools.
  • Must communicate effectively in writing and verbally. Proficient at talking to others to convey information effectively.
  • Requires active listening, speaking, team work, multitasking and critical thinking skills.
  • Must be service oriented with the willingness to actively look for ways to help people.